Purchase, Return, and Refund Policies.
Product Purchase
All our products are carefully selected and inspected before shipping. Once your purchase is complete, you will receive a confirmation email with your order details and shipping tracking (where applicable).
Returns and Refunds Policy
Returns are accepted within 14 days of receiving the product. Products must be returned intact, unused, and in their original packaging, including tags and accessories. Some items (such as personalized, hygiene, or promotional products) may not be refundable. This will be specified on the product page.
Refunds will be processed within 7-10 business days of receiving the return, using the same payment method used for the purchase. Return shipping costs are the responsibility of the customer, except in the case of errors attributable to the store (e.g., damaged or incorrect product).
Size or Product Exchanges
We offer the option of exchanging sizes, subject to product availability. Alternatively, you can request a gift certificate of equal value.
Size Guide / Measurements
To help you choose the right product:
Each product page includes a detailed size chart. If you are unsure between two sizes, we recommend choosing the larger one or contacting us for assistance. The measurements shown refer to body measurements, not garment measurements.
Frequently Asked Questions (FAQ)
1. How long will it take to receive my order?
Shipments are made within 1-3 business days. Delivery times vary depending on the destination (average 2-5 days).
2. How can I contact you for assistance? You can write to us via email.
We respond within 24 business hours.
3. What happens if I receive a defective or incorrect product?
In the event of an error or defect, we will replace or refund the item.
4. Can I change or cancel an order?
Yes, but only if the order has not yet been shipped. Please contact us promptly to check the status.
